Council tax guide 2026-2027
Why your council tax bill may not show your council tax reduction, support or new discount yet
Your council tax bill for 2026/27 was created as part of our annual billing process in early March. At that time, we used the information we had on your account then. We are now in a period before the new financial year begins on 1 April 2026, during which updated bills will not be issued. If you receive council tax support, please be reassured that your support has not been removed. Any changes to your support or balance due to discount will be applied to your account and a revised bill will be issued after 1 April 2026, with your instalments recalculated automatically. You will not be asked to pay more because of this temporary delay.
Providing council tax documents
Please help us to process your request as quickly as possible by providing your documents electronically.
Register or sign in to My Account and complete the online enquiry form.
Alternatively please email your documents to revenuesscanning@ealing.gov.uk clearly stating your enquiry and your reference number in the subject line. Please ensure all emails include your full name and address. We will accept clear photographs of documents taken on a smart phone. Please do not send hard copies of documents through the post.
Council tax reduction (also known as council tax support)
If you have a query with the amount of council tax reduction awarded to you following your claim on the basis of your income, you must contact the benefits department or view further advice.
You can also use this form to upload evidence to the benefits department regarding your claim.
Council tax emails
You will receive emails about your council tax account from noreply@necsws.com. This is a genuine email address. Please add this address to your safe senders list, so that you do not miss important communications about your account.
Second homes and unoccupied properties
You may have a premium added to your balance because there is no one living in your property.
Find out about additional premiums to pay
