Difficulty paying your bill

If you are having trouble meeting your monthly instalments, it is important to contact council tax as soon as possible.

Do not ignore the bill as the sooner you get in touch, the more help and advice we will be able to offer. Depending on your circumstances, you may be entitled to reductions such as housing benefit or council tax support, or discretionary council tax discount. We may also be able to help by rescheduling your payments.

If your monthly instalments are not paid or you fail to contact council tax and agree a suitable repayment plan, recovery action may be taken against you which will increase the amount you have to pay considerably.

You may find it easier to manage payments by paying by direct debit. It will also save you time and help you avoid getting recovery notices for late payment.

Please note: You need to continue to pay the council tax on a monthly basis pending the assessment of any submitted applications for housing benefit or council tax support, or discretionary council tax discount as applications may not always be successful.

Financial advice

  • The council offers various sources of financial help and advice
  • Confidential debt counselling is available from Citizens Advice Bureaux (CABs). The location of your  nearest  CAB and further information can be found on the Citizens Advice Bureau website
  • If you are experiencing financial difficulties you may wish to contact StepChange Debt Charity who are a free debt advice organisation offering help and solutions to anyone struggling with their debts. Please visit their website at www.stepchange.org or alternatively contact them free from mobiles and landlines on 0800 138 1111. This line is open Monday-Friday between 8am-8pm and Saturday between 8am-4pm. When contacting 'StepChange', please mention that you have been referred by Ealing Council.