Your council tax bill explained

Please read this important information as it forms part of your council tax bill:

Manage your council tax online                             

The quickest way to view and manage your council tax account is online at My Account. Use your unique online key on the front of your bill to:

  • View your account balance, instalment plan, payments and notices issued
  • Make a payment
  • Request paperless billing
    You will receive an email  from  < > to let you know your bill is ready to view. Please add this to your safe senders list.
  • Set up a direct debit or change your bank details
  • Apply for discounts and exemptions
  • Change an address or tell us about another change in your circumstances
  • Pay over 12 instalments instead of 10, from April to March.

Pay by direct debit

Direct debit is the easiest way to pay your council tax bill. You can choose when you pay each month and you only have to set up your payment once. You can also cancel your direct debit at any time. Set up a direct debit.

Pay online

Using a credit or debit card.

Pay by phone

Using a credit or debit card, please call 020 8825 9940.

Pay at a bank

To pay at your own bank, for standing orders, internet or phone banking, please use sort code 30-00-00, account number 02390140 and your eight digit council tax account number as the reference.

Pay in person

You can pay in person at any PayPoint outlet. There are more than 150 PayPoint outlets in Ealing. Find the nearest outlet

Paying your instalments on time

Your monthly payments should reach us by the first day of each month unless you are paying by direct debit and have chosen a different payment date. You will be sent a remainder if your payment is late. If you do not pay within seven days of receiving a reminder, or if you pay late more than twice in the year, you will lose your right to pay by instalments and you will need to pay the whole year's balance. If you are having problems making a payment on time, please contact us.

Financial difficulties

If you are experiencing financial difficulties, you may wish to contact StepChange Charity who are a free debt advice organisation offering help and solutions to anyone struggling with their debts. You can also contact them free from mobiles and landlines on 0800 138 1111. This line is open Monday to Friday between 8am and 8pm and Saturday between 8am and 4pm. When contacting StepChange, please mention that you have been referred by Ealing Council.

Council tax reduction (formerly called council tax support)

Find information about the amount of council tax reduction you have been awarded

See if you are eligible for council tax reduction

Discounts and exemptions

Find details about the available discounts and exemptions.

Changes of circumstances

If you are receiving a discount, exemption or disabled reduction and your circumstances change, you must inform Ealing Council Tax Office within 21 days. A financial penalty may be charged if you fail to do so.

You can report changes using the general enquiry form in My Account.


Find out how to appeal against the council tax band of your property or against a council tax decision.

How your council tax is spent

View or download our guide to council tax.

Adult social care precept

For adult social care authorities, council tax bills show two percentages; one for the part of the overall change attributable to the adult social care precept and one for the part attributable to general expenditure.

Data protection

Your personal information will be held and used in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). In the interests of efficiency and to provide more integrated services, information provided for council tax or business rates purposes may be shared with other departments at Ealing Council. Information may also be provided to other agencies for the detection and prevention of crime and other statutory purposes. We participate in the Cabinet Office's anti-fraud initiative, known as the National Fraud Initiative. Our privacy notice provides more details about what information we collect about you, why we collect it, and who we share it with. We recommend that you always check the latest notice before you submit any personal information to us, so that you understand how we manage your information.