If your council tax account is in credit you may be able to get a refund.
If your account is in credit and you are moving within the borough, we will transfer the balance to your new account. If you have moved out of the borough a refund can be made.
Sometimes you may get a credit on your account because of things like:
- a discount
- an exemption
- help with council tax
- a change in your council tax band
In these cases, we might use the extra money to lower your bill instead of giving you a refund. You will get a new bill showing the updated payments.
Yoy may have paid too much if:
- you got a discount, exemption, discount, or council tax support
- you moved ouf of the property
- your council tax band changed
- you paid more than you needed to
If you think the credit is wrong or you should not have got a refund, please contact us.
Before you start
Fill this form if you:
- are the person responsible for paying the council tax
- have power of attorney for someone else
- are named as an executor
You will need
- any documents that help your claim
- if have a power of attorney for the person who has overpaid, please upload a copy of the power of attorney document
Uploading supporting documents
We may ask you to send us some documents. You can send
- Word files (.docx)
- PDF files (.pdf)
- Excel files (.xlsx)
- Text files (.txt)
- Pictures from phones or tablets:
- JPEG (.jpg)
- GIF (.gif)
- PNG (.png)
As long as the file is smaller than 50MB. You cannot upload zip files.
What happens next
We aim to process your refund within 10 working days, but it may sometimes take up to 21 working days.
You can check Myy Account for updates.
If we cannot give you a refund, we will tell you why.