Council tax bills for the next tax year are sent out every March.
You may get a new bill during the year if something changes such as:
- you move address
- someone moves in or out of your home
- if you get a discount or help paying
You can choose to get your bill online instead of by paper. This is called paperless billing. With paperless billing:
- you will get an email when your new bill is available to view or download
- you can download your bill using My Account
- it is quick and saves paper
- it helps us to save money
To switch to paperless billing, log in to My Account. If you do not have an account yet, you can register for an account
You can also set up a Direct Debit to pay your bill automatically. You can choose different payment dates.
Paperless billing allows you to see your bill immediately when it is issued, saves paper and helps reduce the council’s costs and the level of the council tax. Bills viewable and downloadable on our My Account are valid legal documents.
We upgraded our customer portals on 9 December 2025
One-time verification for council tax and business rates
When you next log in, you will be prompted to verify your account.
You will be asked to confirm a few digits from:
- your mobile phone number - last 3 digits
- your bank account details if you pay by direct debit - last 3 digits of account number
- the online key - reference found on your latest bill
- your postcode - please include a space (example: W5 2HL)
This verification step is only required once.
Multi-factor authentication (MFA) security
Each time you want to access your online account, you will receive an email with a unique verification code.
You must use that code to complete your authentication.
Please make sure you check your junk folder in your email.
eBilling enrolment
When you complete re-registration, you will automatically be enrolled in eBilling, which provides email notifications whenever a new bill is issued. This means that you will no longer receive paper bills by post.
If you prefer to receive your bills by post, you will need to untick the eBilling option in your account settings or contact us directly.
Watch how to log in and access your account