My Account helps you to manage your council tax account online
- view instalments due to be paid
- view payments made
- view account balance
- set up a direct debit to pay your council tax
- change direct debit bank account details
- make payments using a debit or credit card
- apply for a discount or exemption
- register for e-billing
Find out more about using My Account for council tax
We are upgrading our customer portals on 9 December 2025.
One-time verification for council tax and business rates
When you next log in, you will be prompted to verify your account. You will be asked to confirm a few digits from:
- your mobile phone number - last 3 digits
- your bank account details if you pay by direct debit - last 3 digits of account number
- the online key - reference found on your latest bill
- your postcode - please include a space (example: W5 2HL)
This verification step is only required once.
Multi-factor authentication (MFA) security
Each time you want to access your online account, you will receive an email with a unique verification code.
You must use that code to complete your authentication.
Please make sure you check your junk folder in your email.
eBilling enrolment
When you complete re-registration, you will automatically be enrolled in eBilling, which provides email notifications whenever a new bill is issued. This means that you will no longer receive paper bills by post.
If you prefer to receive your bills by post, you will need to untick the E-Billing option in your account settings or contact us directly.
