Contact us

My Account

For problems with registering your account or resetting your password please view My Account Help for instructions.

For any other My Account issues, please contact the My Account support team by telephone 020 8825 7733 – Monday to Friday, 9am-5pm


You can report a problem or request a service, make a paymentfind your nearest services or have your say online at your convenience.

Alternatively, please use our A to Z to find the information and contact details for the service you require.

Blocked email notification

In some instances emails being sent to Ealing Council are blocked by our ICT security systems. This is because the email is not complying with obligatory security standards. In common with all other councils, we have been instructed to follow the National Cyber Security Centre (NCSC) guidance for the encryption of emails. Therefore, we need to implement increased security measures to prevent potential cyber threats from incoming emails. 

If you encounter any difficulties sending Ealing Council an email, or if you receive a notification that your email has failed to be delivered, we suggest that you review the NCSC guidance about email security or contact your email service provider.

In writing

Write to the relevant service at: Ealing Council, Perceval House, 14/16 Uxbridge Road, Ealing W5 2HL 

Out-of-hours emergencies

For out-of-hours emergencies only telephone the switchboard on 020 8825 5000.  

Website - faults and technical issues

How to report a fault or other technical issue on this website.