Online
The quickest and easiest way to access council services is online via My Account. You can report, pay, request, apply and book a range of services 24/7 and you can track and monitor your progress all in one place.
The following services can be found on My Account:
- council tax
- housing benefit
- business rates
- environmental services
- parking
- mobility
- complaints and compliments
- council housing rent
- repairs
- home ownership
If you do not have the internet at home and want to access online services, all the borough’s libraries offer free internet access.
My Account support team
If you have any problems registering your account or resetting your password please view My Account Help for instructions.
For any other My Account issues, please contact the My Account support team by telephone 020 8825 7733 – Monday to Friday, 9am-5pm.
Change of address
Tell us about a change of address
Quickly find the service you need online
You can report a problem or request a service, make a payment, find your nearest services or have your say online at your convenience.
Alternatively, please use our A to Z to find the information and contact details for the service you require.
Web assistant
Our online chat service is quick and easy to use. Web assistant will help you find information and direct you to online services on our website.
If needed, the web assistant will pass on your chat to a member of staff during office hours.
Office hours are Monday, Tuesday, Thursday and Friday 9am to 5pm and Wednesday 10am to 5pm. We are closed on weekends and bank holidays.
To access our web assistant, click on the chat icon, in the bottom right corner of the page.
The following services are available on web assistant:
- abandoned vehicle or bike
- parks, trees and allotments
- graffiti or flyposting
- road or pavement problems
- street lighting
- refuse and recycling services
We may ask for your address and contact information while using this service.
Telephone
We offer telephone services to customers who are unable to access our online services.
The contact centre is open 9am to 5pm on Monday, Tuesday, Thursday and Friday and 10am to 5pm on Wednesday.
Our phone lines can get very busy so please only contact us by telephone if you have an urgent enquiry or you are unable to use our online services.
Contact centre services
|
Service |
How to access |
|---|---|
|
Council tax enquiries |
My Account: www.ealing.gov.uk/myaccount |
|
Housing benefit |
My Account: www.ealing.gov.uk/myaccount |
|
Housing repairs |
My Account: www.ealing.gov.uk/myaccount |
|
Ealing Together (offering financial support and advice) |
020 8825 7170 |
|
Environmental enquiries |
My Account: www.ealing.gov.uk/myaccount |
|
Council switchboard (including out of hours emergencies) |
020 8825 5000 |
Other council services
|
Service |
How to access |
|---|---|
|
Homelessness Housing Solutions (housing advice) |
020 8825 8888 |
|
Housing options (applying for housing) |
LOCATA: www.locata.org.uk/ealing |
| Other housing contacts | |
|
Parking enquiries |
My Account: www.ealing.gov.uk/myaccount |
|
Schools admissions |
These t​elephone lines are only open 9am-12noon, Monday to Friday:
|
|
Social Services / safeguarding |
020 8825 8000 |
If you are deaf or hard of hearing you are able to use the Relay UK service. This is free of charge
Visit us
Find out which locations you can visit
In writing
Write to the relevant service at: Ealing Council, Perceval House, 14/16 Uxbridge Road, Ealing W5 2HL
Out-of-hours emergencies
For out-of-hours emergencies only telephone the switchboard on 020 8825 5000.
Website - faults and technical issues
How to report a fault or other technical issue on this website
Other council offices
- Ealing Town Hall, New Broadway, Ealing W5 2BY
- Greenford Service Centre, Oldfield Lane South, Ravenor Park, Greenford UB6 9LB