Document downloads - Contact us

The following document downloads are available for download. Downloads in PDF format can be read using Adobe Reader.

MS Word and Powerpoint files can be read by using their respective applications or any alternatives.

Available downloads

• Customer service standards

  • Customer service standards: Adults' services

    • File type: PDF
    • Size: 30.01 KB

  • Customer service standards: Blue badges and freedom passes

    • File type: PDF
    • Size: 35.01 KB

  • Customer service standards: Building control

    • File type: PDF
    • Size: 35.53 KB

  • Customer service standards: Complaints

    • File type: PDF
    • Size: 52.18 KB

  • Customer service standards: Highways

    • File type: PDF
    • Size: 59.42 KB

  • Customer service standards: Parking services

    • File type: PDF
    • Size: 36.61 KB

  • Customer service standards: Parks, open spaces and trees

    • File type: PDF
    • Size: 43.19 KB

  • Customer service standards: Planning services and planning enforcement

    • File type: PDF
    • Size: 69.35 KB

  • Customer service standards: Registrars

    • File type: PDF
    • Size: 162.33 KB

  • Customer service standards: Repairs and adaptations service/Home Improvement Agency

    • File type: PDF
    • Size: 8.79 KB

  • Customer service standards: Street services (includes street cleaning, refuse and recycling, envirocrime prevention, street trading)

    • File type: PDF
    • Size: 101.17 KB