Document downloads - Contact us

The following document downloads are available for download. Downloads in PDF format can be read using Adobe Reader.

MS Word and Powerpoint files can be read by using their respective applications or any alternatives.

Available downloads

• Customer service standards

  • Adults' services

    • File type: PDF
    • Size: 30.01 KB

  • Blue badges and freedom passes

    • File type: PDF
    • Size: 35.01 KB

  • Building control

    • File type: PDF
    • Size: 35.53 KB

  • Caretaking

    • File type: UK/INFO/201089/CARETAKING_SERVICES/430/ESTATE_SERVICES_-_SERVICE_STANDARDS
    • Size: 1 B

  • Complaints

    • File type: UK/INFO/201033/COUNCIL_AND_LOCAL_DECISIONS/516/COMPLAINTS/3
    • Size: 1 B

  • Highways

    • File type: PDF
    • Size: 59.42 KB

  • Parking services

    • File type: UK/INFO/200152/CONTACT_US/3477/CUSTOMER_SERVICE_STANDARDS_PARKING_SERVICES
    • Size: 1 B

  • Parks, open spaces and trees

    • File type: PDF
    • Size: 43.19 KB

  • Planning services and planning enforcement

    • File type: PDF
    • Size: 69.35 KB

  • Registrars

    • File type: UK/INFO/200152/CONTACT_US/3483/CUSTOMER_SERVICE_STANDARDS_REGISTRARS
    • Size: 1 B

  • Repairs and adaptations service/Home Improvement Agency

    • File type: PDF
    • Size: 8.79 KB

  • School admissions

    • File type: UK/INFO/200152/CONTACT_US/3484/CUSTOMER_SERVICE_STANDARDS_SCHOOL_ADMISSIONS
    • Size: 1 B

  • Street services (includes street cleaning, refuse and recycling, envirocrime prevention, street trading)

    • File type: PDF
    • Size: 101.17 KB