Customer charter for homeowners

Payments to us

If you have trouble paying your rent, service charges, or other fees, let us know immediately. 

We charge according to your lease agreement, and we can help you find solutions to any payment problems.

Our commitment to you:

  • we make paying easy with different payment options
  • we will work with you if you are facing financial difficulties
  • if you are behind on payments, we'll tell you what you owe and help you make a payment plan
  • we explain your rent and service charges clearly
  • we send you yearly cost estimates, final bills, and ground rent notices (if needed)
  • we can tell you about benefits you might qualify for, just ask to speak with our team
  • we will give you current rent and service charge details when you ask