Customer charter for homeowners

Planned and cyclical works

We are responsible for certain maintenance and repairs as outlined in your lease. 

Here is what we will do:

  • consult with you on any repairs costing more than £250 per property
  • consult with you before entering into contracts longer than 12 months that may cost over £100 per property per year
  • send you a Section 20 Notice as required by law, showing estimated costs 
  • tell you who will do the work and when before it begins
  • check if you have any special needs we should consider during the work