Getting in touch
We will:
- answer your calls quickly and politely
- solve your issue within 10 working days, or let you know if it will take longer
- listen well and find solutions
- be clear about what we can do and when we can do it
- keep our promises and update you
- treat you fairly and with respect
- give you accurate information when you need it
- tell you about any problems or changes
- keep your information private
- handle your personal data safely and explain how we use it