Paying for your care

How do I pay for my care?

Once your support plan is agreed with your social worker and your care has started, you will have a financial assessment.

This tells you how much you need to pay.

You must pay this amount each month.

Ways to pay

You can pay in the following ways:

  • Direct Debit
    This is the council’s preferred way to pay.
    The money is taken automatically from your bank account each month.
    To set up a Direct Debit either:
  • Pay at a bank 
    You can pay by standing order, internet banking, or telephone banking. 
    Use these details: 
    • Sort code: 30‑00‑00 
    • Account number: 02390132 
    • Reference: your 8‑digit invoice number 
       
  • Pay online
    Pay your contribution towards your Adult Social Care (residential or homecare) at www.ealing.gov.uk/pay
    Then select Adult Social Care.
    You will need your 8 digit invoice number (reference number) and the service user's full name - both of these can be found at the top of the invoice.
     
  • Pay by phone (automated telephone payment)
    You can pay by debit or credit card over the phone.
    Call 020 8825 9940 and choose option 6 (Adult Social Care to pay)
     
  • Pay by post or in person
    You can pay by cheque or postal order.
    Make your cheque payable to Ealing Council. 
    On the back of the cheque, write: 
    - your account number 
    - your invoice number 
    - the name of the person receiving care 
    Include the payment slip from your invoice.

    Send payments to:
    Adults Finance Cheques
    Banking Services, 5th Floor
    Perceval House
    14–16 Uxbridge Road
    Ealing W5 2HL

Top‑up payments

The council makes sure your personal budget meets your needs.

You or your family can choose to pay extra for more support. This is called a top‑up.

For example, a top‑up can be used to:

  • choose a different care provider
  • buy extra services

Top‑ups must be agreed with your social worker first.

This makes sure you are getting the right support and paying the right amount.

The third‑party top‑up payments guide explains this in more detail.

Deferred payment

If you need to pay the full cost of residential care but cannot pay it straight away, you may be able to use a deferred payment

This means you delay paying some of the cost until later.

Your social worker or finance team can explain if this applies to you.