Revision of the amount you have been assessed to pay
You can request a review of your financial assessment if you think that:
- the council have used incorrect dates, benefit or expense amounts
- the council have used the incorrect charging policy
- you have additional expenditure which you believe should have been included in the financial assessment
- you have additional expenditure which you did not previously state on the financial circumstances form
You will need to provide evidence of the information you are disputing. We may also ask you to provide additional information before we review the assessment.
The council will:
- review your financial information, check the financial assessment and that the decisions taken are in line with current policy
- explain how your contribution has been calculated
- re-calculate your contribution and notify you of the outcome
If you are unhappy with the outcome of your review by the finance officer, you can appeal your charge by writing to the financial assessment manager, who will review your case and consider the issues you have raised.
The income manager will write to you with the outcome of the review within 14 working days. They will also explain what to do next if you remain unsatisfied with this response. The letter will have details the complaints procedure:
- stage A: review to financial assessment officer
- stage B: appeal to the finance assessment manager
If you are dissatisfied with the financial assessment manager’s review of your assessed charge, you can make a formal complaint.