Ask for a review of your financial assessment
You can ask us to review your financial assessment if you think we have:
- used the wrong dates
- used the wrong benefit amounts or expenses
- used the wrong charging policy
- not included some of your costs
when you told us about new costs after you filled in the financial circumstances form.
You will need to send us proof of what you think is wrong.
We may also ask you for more information before we look at your assessment.
We will:
- check your financial information
- make sure the assessment follows our current policy
- explain how we worked out your contribution
- recalculate your contribution if needed
- write to you with the result
If you are unhappy with the review
If you are not happy with the finance officer’s decision, you can appeal.
Write to the financial assessment manager and explain why you disagree.
The income manager will write back to you within 14 working days, explain the decision and tell you what to do next if you are still unhappy.
Complaints process
Stage A: Review by a financial assessment officer
Stage B: Appeal to the financial assessment manager
If you are still unhappy after Stage B, you can make a formal complaint.