Contact us

Online

The quickest and easiest way to access council services is online via My Account. You can report, pay, request, apply and book a range of services 24/7 and you can track and monitor your progress all in one place.

The following services can be found on My Account:

  • Council tax
  • Housing benefit
  • Business rates
  • Environmental services
  • Parking
  • Mobility
  • Complaints and compliments
  • Council housing rent
  • Repairs
  • Home ownership

If you do not have the internet at home and want to access online services, all the borough’s libraries offer free internet access.

My Account support team

If you have any problems registering your account or resetting your password please view My Account Help for instructions.

For any other My Account issues, please contact the My Account support team by telephone 020 8825 7733 – Monday to Friday, 9am-5pm

Quickly find the service you need online

You can report a problem or request a servicemake a paymentfind your nearest services or have your say online at your convenience.

Alternatively, please use our A to Z to find the information and contact details for the service you require.

Telephone

We offer telephone services to customers who are unable to access our online services.

The contact centre is open 9am to 5pm on Monday, Tuesday, Thursday and Friday and 10am to 5pm on Wednesday.

Our phone lines can get very busy so please only contact us by telephone if you have an urgent enquiry or you are unable to use our online services.

 Contact centre services

Service 

How to access 

Council tax enquiries 

My Account: www.ealing.gov.uk/myaccount 
020 8825 7050 

Housing Benefit

My Account: www.ealing.gov.uk/myaccount 
020 8825 7000 

Housing repairs 

My Account: www.ealing.gov.uk/myaccount 
020 8825 5682 

Ealing Together (offering financial support and advice)

020 8825  7170

Environmental enquiries 

My Account: www.ealing.gov.uk/myaccount 
020 8825 6000 

Council switchboard (including out of hours emergencies)

020 8825 5000 

Other council services

Service 

How to access 

Homelessness

020 8825 6444

Housing Options (applying for housing) 

LOCATA: www.locata.org.uk/ealing 
020 8825 8800 / 7274 

Housing Solutions (housing advice) 

020 8825 8888 

Other housing contacts

Housing contacts

Council housing contacts

Housing hubs - for tenants only

Parking enquiries 

My Account: www.ealing.gov.uk/myaccount 
020 8825 6677 

Schools admissions 

These t​elephone lines are only open 9am-12noon, Monday to Friday:

  • Primary school telephone: 020 8825 5511
  • Secondary school telephone: 020 8825 5522

Social Services / safeguarding 

020 8825 8000 

 If you are deaf or hard of hearing you are able to use the Relay UK service. This is free of charge

Visit us

The customer service centre at Perceval House is open to residents who have a pre-arranged appointment.

There are four Community Hubs, focussing on providing financial support and advice to customers face to face. They are open Monday to Friday, 10am–5pm and are located at:

  • Acton Library, Everyone Active, Acton Centre, W3 6NE
  • Ealing Central Library, Ealing Broadway Shopping centre, W5 5JY
  • Northolt Library, Church Road, UB5 5AS
  • Southall Library, The Dominion Centre, UB2 4BQ

Ealing Central Library is the busiest hub and you may find you have to wait in a queue. The Community Hubs based in Acton, Southall and Northolt are much quieter. Customers can access the same level of service at all hubs so please visit the one closest to your home.

In writing

Write to the relevant service at: Ealing Council, Perceval House, 14/16 Uxbridge Road, Ealing W5 2HL 

Out-of-hours emergencies

For out-of-hours emergencies only telephone the switchboard on 020 8825 5000.  

Website - faults and technical issues

How to report a fault or other technical issue on this website.

Other council offices

Our neighbouring councils

BrentHammersmith and FulhamHarrowHillingdonHounslow

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