Refuse and recycling
Rubbish and recycling collection days will change over the holiday period. Collections will return to normal on 19 January 2026.
Our re-use and recycling centre will be open as usual from 8am to 4pm, except for Christmas Day, Boxing Day and New Year’s Day.
You will be able to recycle your real Christmas tree in January.
Residents can report issues via report it or use the Love Clean Streets app
Residents can also sign up or log into My Account to access a range of services, including council tax, business rates, housing benefit, council housing rent, repairs and home ownership. It is a new way to pay, report, request, apply and book online.
Clinical waste will also change.
Cost of living support
For those struggling with the cost of living crisis, information about all the different sources of help, benefits, grants and money-saving discounts the council has on offer is now available.
For housing and council tax benefit customers, please check your payment schedule for over the Christmas period and into the new year.
To make use of Ealing Foodbank, you need to get a voucher through its referral system, so it is best to speak to whoever you are getting advice and support from to see if they are able to refer you. Alternatively, you can call for free on 0808 208 2138 to speak to a Citizens Advice agent. This phone line is open 9am to 5pm, Monday to Friday, and closed on public holidays.
Community hubs
The community hubs will close at 5pm on Wednesday 24 December 2025 and reopen at 10am on Friday 2 January 2026.
Council services
Council services available 24/7 for emergencies only are:
- services for homeless people and their families or those threatened with home loss: 020 8825 5000
- children and adults’ social care: 020 8825 8000
- tenants requiring emergency housing repairs: 020 8825 5682 or 0800 181744
- other emergencies, for example road and footpath incidents: 020 8825 5000
My Account (customer portal)
Residents can sign up or log into My Account to access a range of services, for example council tax, business rates, housing benefit, council housing rent, repairs, home ownership etc. It’s a quick and convenient way to pay, report, request, apply and book for services online. Issues can also be reported via the love clean streets app
The noise response team will be operating a service to deal with noise nuisance complaints. However, there will be no service on Christmas Day, Boxing Day or late New Year’s Eve and into New Year’s Day. There will be varying hours on other days. Call 020 8825 8111.
As always, council teams will be on standby to grit roads across the borough if required.
The borough’s sports and leisure centres will be open at different hours over Christmas.
Libraries
The 24/7 online library service will be available to renew, manage your account and more.
Parking
All council car parks, pay and display bays and phone parking bays will offer free parking on Christmas, Boxing and New Year’s Day. Visitor parking in resident bays within Controlled Parking Zones (CPZs) will also be free on these days. Normal parking restrictions will apply on all other days.
Apart from Christmas Day, motorists are reminded that bus lanes, moving traffic violation and parking restrictions such as yellow lines, loading bays and parking in other places where parking is prohibited remain in operation throughout the festive period.
Please note that the parking services office will be closed from 5pm on 24 December 2025 and will re-open at 9am on 2 January 2026.
For urgent enforcement requests from 24 December 2025 to 2 January 2026, please call 020 8825 6677 option 1, between 9am to 5pm and 020 8825 5000 outside working hours.
Winter help
You can also check out the community directory for local support and warm community spaces.
A round up of winter services, help and support available across the borough for residents