Sign up for garden waste collection
We offer a garden waste collection service, where you can have your cut grass, plant and hedge trimmings collected.
By signing up for this service you will have a choice between wheelie bins or reusable sacks. You may also be offered biodegradable sacks if you need them. You simply place your garden waste at the front edge of your property by 7am, every two weeks, on your normal collection day.
Before you start
It costs £96.50 a year, running from 1 April to 31 March. Collections will pause from 1 December and resume 1 March.
A discounted rate of £73.80 is available to residents aged 65 and over, or those who get means tested benefits. Prices may be different if you ask for more containers to be added to your service or use biodegradeable sacks.
To continue receiving this service you will need to sign up each year, as there is no automatic renewal.
You will need
- credit or debit card (if signing up or ordering more containers)
- garden waste case number (if making a change or cancelling) - you can find this in ‘My Transactions’
Uploading supporting documents
We have made the form easier for residents and you will not be asked to upload any documentation at this stage. However, we may request documentation from you to check eligibility for the discounted rate.
What happens next
If you have signed up, asked for more containers, moved address, or asked for a container swap, then we will deliver your garden waste containers within 10 working days. If you already have containers, and do not need a delivery, you will be able to tell us during the sign-up process. Collections will start at the earliest scheduled date after delivery.
When you cancel, you will get an email to confirm this. Please leave your garden waste bin or sacks at the front of the property.
We may contact you to ask for proof that you qualify for the discounted rate.
This form should take approximately 5 minutes to complete.
For garden waste enquiries and payment support, please contact customer services on 020 8825 6000.