We collect your rubbish between 7am and 5pm. It might not always be at the same time.
Use this form to report a missed household or business collection.
The garden waste collection service is suspended until 1 March 2025, we are not accepting reports of missed collections for garden waste at this time.
Before you start
You need to report a missed collection from 5pm on the day of your scheduled collection and by 1pm on the day after the scheduled collection day.
For household collections, make sure:
- you put your rubbish and recycling out at the boundary of your property before 7am, on your scheduled collection day
- you are sure that the collection crew have already visited your road (food waste may be collected at a different time to your rubbish or recycling)
- there is no tag on your bin to tell you why it was not collected, check what you can recycle
For business collections, make sure:
- you put your waste out the night before your scheduled collection day
- it is put out within your allocated time slot (if you are a sack or cardboard customer in a timed collection zone)
- you are sure that the collection crew have already visited
What happens next
We will come back and collect by the end of the next working day.
This form should take approximately 5 minutes to complete.
