We are aware that some users are experiencing issues when attempting to report missed collections. In most cases page 5 of the form will load after a minute or so, we appreciate your patience and have engineers working hard to correct the issue. We are sorry for this inconvenience.
Rubbish and recycling is collected on alternate weeks for most households in the borough: recycling one week and rubbish the next. Food waste is collected every week and garden waste fortnightly.
Leave your rubbish or recycling at the front boundary of your property by 7am on collection day.
Please only report a missed collection if:
- you put your rubbish and recycling out before 7am on the right day
- you are certain that the collection crew have already visited your road (please note that your food waste may be collected at a different time to your rubbish or recycling)
- you put the items in the correct bin - sometimes collections are missed due to items placed in the wrong bin - check what you can recycle
If you have already reported a missed collection please wait until the end of the working day for the missed collection to be rectified.