Information for existing service users
Collections start again from 24 February 2025. All current subscribers have been sent an email or letter telling them which week their next collection will be. Details can also be found using the collection day search
Collections will be once every 2 weeks, on the same day as your rubbish and recycling collections until the end of March 2025.
To subscribe to the 2025/26 garden waste collection service, please sign into MyAccount and fill in the garden waste service form. Alternatively, you can call customer services on 020 8825 6000.
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Ealing Council offer a garden waste collection service, where you can have your cut grass, plant and hedge trimmings collected from your home. You must sign up and pay for this service.
The council does not accept garden waste in the normal household rubbish collection.
Garden waste will be accepted free of charge for composting at the Greenford Road reuse and recycling centre and Abbey Road recuse and recycling centre
What can I recycle?
Using the garden waste collection service you can use your wheeled bin, reusable or biodegradable sacks to recycle:
- grass cuttings
- old garden or house plants
- twigs
- hedge trimmings
- weeds and flowers
- leaves
You are not able to recycle:
- plastic pots, trays or bags
- soil, rocks and stones
- branches
- tree trunks, stumps, logs (larger than 15cm diameter)
- vegetable peelings or other food waste including fall fruit (these can be recycled using your green food bin)
Why recycle garden waste?
When put in with your rubbish, garden waste rots without air and creates methane, a greenhouse gas that contributes to climate change. Any garden waste mixed with rubbish cannot be used to make compost.
How will my garden waste be collected?
You have a choice of 3 container types, to help the service meet your needs. Please put your garden waste directly into your wheelie bin, reusable bags or biodegradable sacks. Do not use plastic bags or other containers.
- a 240 litre green wheeled bin
- 3 x 90 litre reusable sacks
- 25 x or 50 x compostable sacks
Label your reusable bags or wheelie bin with your property number.
Your garden waste will need to be presented at the front boundary of your property by 7am on your collection day.
Please try not to overfill your containers, as it can make them heavy and difficult to move.
The collection dates
Collections take place on the same day as your rubbish and recycling collection.
Garden bins are emptied every two weeks, except during winter. The collections will pause near the beginning of December 2025 and start again at the end of February 2026.
Everyone will receive a collection calendar setting out when collections will take place. The calendar will be available in your MyAccount if you manage your services online. Collection calendars will be posted to offline subscribers.
Cost for the garden waste service
The subscription year runs from the beginning of April 2025 until the end of March 2026. For your subscription fee you will receive 21 collections, if you sign up before the beginning of April. This cost includes the bin or bags you need.
You will receive a collection calendar with dates on renewal. This will be available in your MyAccount or posted to you if you subscribe offline by calling customer services.
| Annual service charge | For 21 collections | Per collection |
|
240 litre green wheeled bin 3 x 90 litre reusable sacks Roll of 50 compostable sacks |
£98.20 | £4.68 |
| Roll of 25 compostable sacks | £49.25 | £2.35 |
| Concessionary and second subscription rate | For 21 collections | Per collection |
|
240 litre green wheeled bin 3 x 90 litre reusable sacks Roll of 50 compostable sacks |
£75.05 | £3.57 |
Concessionary rates are available for households with means tested benefits or those over 65. Please complete the relevant part of the form and check the price before making payment as concessionary rates will not be applied after payment has been received. We may contact you to ask for proof that you qualify for the discounted rate.
The annual subscription fee is a flat fee, there is no pro-rata reduction for subscriptions starting after the beginning of April.
Please read the terms and conditions before subscribing.
How to subscribe to the service
It is quick and easy to sign up and make payment online using the council's MyAccount customer portal. Go to www.ealing.gov.uk/myaccount to register for a new account or sign in to your existing account and fill in the garden waste recycling collection service form.
If you need help to subscribe or pay online, you can call customer services on 020 8825 6000, 9am to 5pm on Monday, Tuesday, Thursday and Friday and 10am to 5pm on Wednesday. You can also visit a community hub where a member of staff can help you.
Delivery of your bin or bags
When you subscribe to the service, you will be asked if you need to be supplied with a bin or bags. These will be delivered to you within 10 working days of your payment being received.
Collections will start at the earliest scheduled date after delivery.
Manage your garden waste service
You can find out more about your service in MyAccount. You can view your collection calendar listing all the dates for your collection service. Please make sure your contact details are correct as the email address used for your subscription will be used to contact you with renewal or other service information.
If you move within the borough, you can transfer your garden waste collection service to your new property. You will need to let us know you have moved so we can update our records. Please take your containers with you when you move. If you leave the borough, please let us know and we will collect your containers from your borough of Ealing address.
If you wish to make a change or cancel your service you will need your garden waste case number, you can find this in 'My Transactions'.
For garden waste enquiries and payment support, please contact customer services on 020 8825 6000.
Cancelling your garden waste collection service
Customers have the right to cancel this service with a full refund within 7 working days after their payment has been received by the council. The right to cancel will end as soon as the containers are delivered to your property. Customers may cancel by contacting the council on 020 8825 6000.
If you need to report a missed collection
Missed collections can be reported online via MyAccount or by calling customer services on 020 8825 6000 before 1pm the next day.
Subscribe
To subscribe to the 2025/26 garden waste collection service, please sign into MyAccount and fill in the garden waste collection service form. Alternatively, you can call customer services on 020 825 6000.
