Contact us

My Account

For problems with registering your account or resetting your password please view My Account Help for instructions.

For any other My Account issues, please contact the My Account support team by telephone 020 8825 7733 – Monday to Friday, 9am-5pm


You can report a problem or request a service, make a paymentfind your nearest services or have your say online at your convenience.

Alternatively, please use our A to Z to find the information and contact details for the service you require.

In writing

Write to the relevant service at: Ealing Council, Perceval House, 14/16 Uxbridge Road, Ealing W5 2HL 

Out-of-hours emergencies

For out-of-hours emergencies only telephone the switchboard on 020 8825 5000.  

Website - faults and technical issues

How to report a fault or other technical issue on this website.