Do not send documents in the post
Many of our staff are now working remotely. Please help us to process your request as quickly as possible during this time by providing your documents electronically.
Please email your documents to Parkingrep@ealing.gov.uk clearly stating your enquiry and your reference number in the subject line. Please ensure all emails include your full name and address. We will accept clear photographs of documents taken on a smart phone. Please do not send hard copies of documents through the post.
Permit enquiries
Telephone: 020 8825 6677 option 5 then 3 - please leave a message and one of our officers will aim to call you back on the same day.*
Email: parkingservices@ealing.gov.uk
Post: Ealing Council, Parking services, PO Box 46264, Ealing W5 2UN
Office hours: Monday to Friday, 9am-5pm
*Parking services operate on a 72-hour callback policy in relation to enquiries regarding permits. Callbacks normally occur on the day of request, however, fluctuations in workload mean that we cannot guarantee this - hence our 72-hour policy.
Penalty charge notices (PCNs) enquiries
PCN Payments and Information, telephone: 020 8825 6565
Post: Ealing Council, PO Box 46264, Ealing W5 2UN
Office hours: Monday to Friday, 9am-5pm
Urgent parking enforcement requests
Office hours, Monday to Friday, 9am-5pm, telephone: 020 8825 6677
Out of hours (including weekends), telephone: 020 8825 5000
Complaints
Email: complaintsparking@ealing.gov.uk
Please note PCNs cannot be contested via the complaint parking email.
Transport
Transport strategy - planning, procedure, consultation and legislation.
Email: transport_services@ealing.gov.uk.
Highway services
Highways management - implementation of parking restrictions and controlled parking zones.
Email: HighwayServices@ealing.gov.uk.