Contact us: parking

Do not send documents in the post

Many of our staff are now working remotely. Please help us to process your request as quickly as possible during this time by providing your documents electronically.

For Penalty Charge Notice challenges, email your challenge and any supporting documents to

For permits, email your enquiry or supporting documents to

Please ensure all emails include your full name and address.

Permit enquiries

Telephone: 020 8825 6677 option 5 then 3 - please leave a message and one of our officers will aim to call you back on the same day.*
Post: Ealing Council, Parking services, PO Box 46264, Ealing W5 2UN
Office hours: Monday to Friday, 9am-5pm

*Parking services operate on a 72-hour callback policy in relation to enquiries regarding permits. Callbacks normally occur on the day of request, however, fluctuations in workload mean that we cannot guarantee this - hence our 72-hour policy.

Penalty charge notices (PCNs) enquiries

PCN Payments and Information, telephone: 020 8825 6565
Post: Ealing Council, PO Box 46264, Ealing W5 2UN
Office hours: Monday to Friday, 9am-5pm

Dispute a PCN

Urgent parking enforcement requests

Office hours, Monday to Friday, 9am-5pm, telephone: 020 8825 6677
Out of hours (including weekends), telephone: 020 8825 5000


Please note PCNs cannot be contested via the complaint parking email.

Dispute a PCN

Make a complaint


Transport strategy - planning, procedure, consultation and legislation.

Highway services 

Highways management - implementation of parking restrictions and controlled parking zones.