Emergency alarm system

Careline

Ealing Careline is an alarm network for older people and younger people with a chronic sickness or disability (including learning disabilities), and their carers living in the borough. The emergency alarm system helps people to live as independently as possible.

It is an alarm system that operates from your own home using a special telephone unit. You can get help in an emergency by pressing a button – either on a pendent worn around your neck or on a telephone unit. This will set off an alarm in our control centre, which is open 24 hours a day, 365 days a year.

Our control centre staff will be able to talk to you wherever you are in your home. You do not have to lift your telephone handset or touch the phone at all. If you cannot speak we will be able to identify you and provide help.

The service can also help to manage risk and support independence through the installation of unobtrusive wireless sensors placed around the home designed to detect possible problems such as smoke, heat build-up, flood or a person falling.  Sensors automatically alert the monitoring centre, a carer or key holder as appropriate.

Ealing Careline can be used if you:

  • have fallen and cannot get up
  • cannot move due to sudden illness
  • need urgent medical attention
  • need to urgently contact the emergency services
  • suspect you have a bogus caller
  • just need reassurance at any time

To have Ealing Careline installed you will need:

  • a phone line with the new style plug-in socket
  • a 13-amp electricity power point within six feet of your phone socket on the same wall

We will need to know a few details about you so that we can respond quickly and help you when you need it:

  • your doctor's name and phone number
  • your medical history
  • the name, address and phone number of your next of kin or keyholder

These details will be kept confidential and will not be used for any other purpose without your permission. All calls to Ealing Careline are recorded so we can check that you are receiving the highest quality service.

Cost

There is no installation charge and you will receive your first invoice three months after installation.

The costs of the packages are below.

Peace of mind package

£4.49 per week (£58.37 quarterly)

  • 24/7 call monitoring
  • Free installation 
  • Equipment provided to suit your needs at home
  • No fixed contract

Peace of mind plus package

£6.49 per week (£84.37 quarterly)

  • 24/7 call monitoring
  • 24/7 response service
  • Free installation 
  • Equipment provided to suit your needs at home
  • Optional key safe
  • No fixed contract

Freedom package

£7.49 per week (£97.37 quarterly)

  • 24/7 call monitoring
  • Free installation 
  • Equipment provided to suit your needs in and outside your home 
  • No fixed contract

Freedom plus

£8.49 per week (£110.37 quarterly)

  • 24/7 call monitoring
  • 24/7 response service
  • Free installation 
  • Equipment provided to suit your needs in and outside your home 
  • Optional key safe
  • No fixed contract

How to apply

Complete the careline application form