Report a change in circumstances for housing benefit or council tax support claims

You must let the benefits service know straight away if your circumstances change or if you know your circumstances are going to change (up to 13 weeks before the change is due to happen).

The DWP share HMRC information about your earnings and private pensions with us. We will use this information to make sure that you get the correct amount of benefit that you are entitled to, but it is still your responsibility to tell us about any changes in your or your household's circumstances. It is important that you tell us about any changes to your household’s income straight away to prevent overpayments.

If you are a landlord and you become aware of changes in a tenant's circumstances you should tell us.

You may be asked to provide written confirmation and documentary evidence of any change in your circumstances that you report.

Changes that must be reported

Examples of changes:

Ending your claim:

  • you are moving out of Ealing
  • you no longer need help paying your rent or council tax

Moving home/rent changes:

  • change of address within Ealing, including change of room or rooms
  • any changes in your tenancy, including increases or decreases in your rent, unless you are a local authority  tenant

Temporary absence from home:

  • any absence from your home for more than 13 weeks in or outside of the UK including stays in hospital
  • from 28 July 2016 any absence from your home for more than thirteen weeks where you, your partner or any other member of your household remain within Great Britain, including stays in hospital. 
  • from 28 July 2016 any absence spent outside of Great Britain by you, your partner or any other member of your household more than four weeks - outside of Great Britain includes Northern Ireland, Isle of Man and the Channel Islands and anywhere else in the world.

 Household member changes:

 if your partner has joined or left your household

  • someone moves in or out of your home
  • you have a new baby
  • a child leaves school or starts university
  • if you are a joint tenant you must tell us if anyone leaves or joins your joint tenant’s household

Bank accounts, savings and investments:
If you or your partner have combined savings or assets over:

  • £6,000 (for working-age people)
  • £10,000 (for pensioners), or
  • if you receive Pension Savings Credit only report savings over £16,000, or
  • if you receive Guarantee Pension Credit you do not need to report changes in your savings

 Employment changes for any adult in your household:

  • start or stop working
  • increase or decrease in salary or number of hours worked 

How to report changes

Some changes can be reported by telephone on (020) 8825 7829. This is the quickest way to report a change.

You can also make a report online:

Report a change in circumstances

Landlords reporting suspected overpayments of housing benefit must do so in writing to:

Benefits service
PO Box 32251
Ealing
London
W5 5XA