You can request a special collection from your home if you have up to eight items that are too big for a normal household waste collection, but of a size and weight that two men can carry. If you have more than eight items you will need to request a quotation.
This service is for residential properties only. We do not collect from commercial premises. If you are a commercial customer, you will need to make alternative arrangements with a licensed waste contractor.
There is no limit or restrictions on the number of collections booked within a year. Collections of domestic fridges or freezers are booked separately and there is a maximum of three items in any one collection.
Many stores now offer 'take back schemes'. If you are buying a new large item, the company should offer to take away the old one. You can also request the re-use collection service to have good quality furniture or appliances collected and given to vulnerable families.
Items which can be collected include:
- furniture (wooden, metal or plastic)
- glass or mirrors
Several items in a box or plastic bag should be listed as one item. A bed base and mattress will be counted as two items. Broken furniture must be bundled and tied up securely and is also classed as one item. It must be of a size and weight that two men can carry.
This is a chargeable service which is a non-refundable administration fee.
You must read the terms and conditions before making a booking. Acceptance means that you agree to the content of the terms and conditions. Also, included is a full list of items which cannot be collected using this service.
We do not collect from red routes. You will need to make alternative arrangements with a licensed waste contractor.
Request a collection
If you have eight items or less, or a fridge or freezer, you can request a collection online or by telephone. Have the list of items ready.
Collections cost £40 for up to eight items and £25 per fridge or freezer which need to be listed on a separate booking form.
Make sure you clearly state what you want collected on your booking form. The collection crew will only collect items that are listed.
We do not offer concessions for this service and once payment has been received it is a non-refundable.
Items must be available for collection from the front or side of properties and be easily accessible at all times. The items listed on the booking form need to be clearly visible and accessible at all times as collection crews will not make contact before a collection.
All items must not be more than five metres walking distance away from the public highway and at pavement level. Items which breach health and safety regulations will not be collected, for example asbestos, gas cylinders and any other hazardous waste.
Collections will be carried out within five working days of your payment being received, between the hours of 7am to 5pm, Mon-Fri or you can select an appointment, based on availability. Items must be out by 7am on your scheduled appointment day.
More than eight items
If you have more than eight items you will need to request a quotation online or by telephone.
Call customer services on (020) 8825 6000 (Mon-Fri, 9am to 5pm)
You can pay for the collection by telephone. Please have your quotation number with you when making payment.