Litter picking, street cleaning and pathways to the front and back of blocks
Street cleaning carries out litter picking weekly on all external areas except private gardens and fenced/gated areas where access is not provided.
All public land on housing estates is cleaned every week, with a deep clean every fourth week.
Pathways will be cleared of any rubbish, weeds, moss and litter. Caretakers will supplement this service by carrying out at least one litter pick a week.
What you can do to help: Take pride in your estate by not dropping litter, and tell us when the estate is dirty or litter is building up in an area.
We provide reactive services across the whole borough. We aim to remove at least 90% of graffiti by the end of the following working day if reported by 4pm.
What you can do to help: Take pride in your estate by reporting all incidents of vandalism, damage and graffiti by calling 020 8825 6000.
Grassed areas, shrubs and rose beds on our estates
Litter will be removed from the grassed areas and from shrubs and rose beds at least twice a week.
Domestic refuse/bulk rubbish
We aim to remove all bulk items within 10 working days.
What you can do to help: Put your rubbish in the front, side or rear of your property only on the morning of collection. If you have large items contact us on 020 8825 6000 to arrange for us to remove up to eight individual items in a single collection (at a cost of £20).
We remove small fly-tips weekly across our housing estates on the day of scheduled cleaning, including additional bulk waste removal on our large estates due to the high volume of refuse. If a fly-tip is reported, we aim to clear it within 24 hours.
What you can do to help: Tell us about any fly-tipping by calling 020 8825 6000. Please try and give us as much detail about those responsible as possible, for example, a vehicle registration number.
Do not leave/dump bulk or household refuse anywhere on our estates.