Contact us: Council housing

Call us Monday to Friday, 9am to 5pm:

Anti-social behaviour
Tel: (020) 8825 7600
Emergency out-of-hours:
(020) 8825 5000 or 0845 121 2208
Email: communitysafety@ealing.gov.uk

Complaints
Tel: (020) 8825 8855
Email: regen&housingcomplaints@ealing.gov.uk

Decent homes
Tel: (020) 8825 7641
Email: decenthomes@ealing.gov.uk

Caretaking services
Tel: (020) 8825 8593
Email: caretaking@ealing.gov.uk

Get involved
Tel: (020) 8825 5086
Email: involvement@ealing.gov.uk

Home ownership (major works)
Tel: (020) 8825 6920
Email: homeownership@ealing.gov.uk

Home ownership (service charges)
Tel: (020) 8825 8291
Email: homeownership@ealing.gov.uk

Rent payments
Tel: (020) 8825 9534
Email: rents&servicecharges@ealing.gov.uk

Rent services
Tel: (020) 8825 8822 or 8833
Email: housing@ealing.gov.uk

Right to buy and general leasehold enquiries
Tel: (020) 8825 9506
Email: homeownership@ealing.gov.uk

Tenancy management
Tel: (020) 8825 8822 or 8833 
Email: housing@ealing.gov.uk

Housing repairs 

Call us Monday to Friday, 8am to 5pm, on 0800 181744 which is free on landlines. However, the 0800 number is not free from mobile phones so it would be cheaper for you to contact us via the relevant 020 number or email:

Repairs and maintenance
Tel: (020) 8825 5682
Emergency repairs/out-of-hours:
0800 181744 or (020) 8825 5682
Email: housingrepairs@ealing.gov.uk

Repairs and maintenance (heating contractor)
T Brown
Tel: 0845 263 7343
Email: ealing@tbrown.com

Text service

We also offer you the option to send us a text or picture message and we will respond within 24 hours. Do this by texting 07786 209155. 

You can report anti-social behaviour, squatters or abandoned properties outside office hours on freephone 0800 032 1540. This number is available seven days a week from 5pm to 1am, but remember, call 999 in an emergency.