Report a problem on a housing estate

If you are a council tenant, you can report a problem about the following in My Account:

  • blocked bin chute or problem in bin chute room
  • communal lighting 
  • fly-tipping
  • grounds maintenance (estate gardens and open areas)
  • Japanese knotweed
  • trees

Before you start

Do not complete this form if you are a:

You should only complete this form if:

  • you are a tenant
  • it is not an emergency (if it is an emergency call us on 020 8574 7385)
  • the problem is in a council housing block or estate
  • you are a council tenant and find Japanese knotweed in your garden or an alleyway owned by the council or leading to it

If there is a problem with the maintenance of a garden of a council property, belonging to an elderly or disabled tenant, please contact your local housing hub. They may be able to arrange some help, if the tenant qualifies.

You will need 

  • housing estate name
  • housing block name or number
  • floor level (for bin chute or communal lighting problems)
  • external location (for fly tipping, trees, grounds maintenance and Japanese knotweed).

Uploading supporting documents

We may ask you to upload some documents. For example, photos of the problem.

  • accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt) 
  • zip files can't be uploaded 
  • we also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png  
  • there is a maximum individual file size per document of 50MB

What happens next

  • communal lighting - we aim to change the light bulb within one week. If this does not fix the problem, we will pass it onto our lighting contractor to fix
  • fly tipping - we aim to remove fly-tipping from our estates within three working days. It may take longer if we need extra staff, equipment or a specialist contractor to carry out the removal
  • grounds maintenance - we will ask an inspector to look at this and arrange for any work needed to bring the grounds up to the standards expected
  • Japanese knotweed - treated during the peak growth periods between July and September. If it is in your garden, we will contact you to arrange access to inspect it or to treat it
  • rubbish chutes - we will ask the caretaker to try and unblock the chute by the next working day; if they cannot do this, we will pass this onto the repairs service
  • trees - the council prunes trees for health and safety reasons. There are reasons we do not prune or remove trees. When we need to inspect a tree, we aim to do this within six weeks. We will then arrange to do the work within eight weeks; this may take longer if we have other high priority tree work

Please check My Account for updates.

This form should take approximately five minutes to complete. 

Start now