What if I'm still not satisfied?
If you remain dissatisfied with the outcome after stage 3 of the process, and you wish to take the matter further, you can contact the Local Government Ombudsman. This is an independent authority who can investigate issues causing injustice to the person who has complained.
The Local Government Ombudsman
P.O. Box 4771
Tel: 0300 061 0614
Fax: 020 7682 0001