What is a complaint?
Sometimes things go wrong. We need you to tell us, so that we can try to resolve them and make sure they do not happen again.
Before making a complaint, you should make sure that you have given us an opportunity to resolve the issue you are raising. You should contact the relevant service first. You can find a full list of our online services in our do it online section.
The complaint process looks at how we have delivered services or reached decisions. Requests for help with problems on your local area should be directed to the relevant service first.