Review of your housing benefit claim: If you have received a letter asking you to complete a review of your housing benefit claim you must complete your review online. You will be asked to provide your last name, national insurance number, date of birth, postcode, benefit claim number, your access key and evidence to support your review claim.
Housing benefits emails: You will receive emails about your housing benefit account from no-replyHSGBEN@necsws.com. This is a genuine email address. Please add this address to your safe senders list, so that you do not miss important communications about your account.
Documents: Many of our staff are now working remotely. Please help us to process your request as quickly as possible during this time by providing your documents electronically.
Please email your documents to Hbscanning@ealing.gov.uk clearly stating your enquiry and your reference number in the subject line. Please ensure all emails include your full name and address. We will accept clear photographs of documents taken on a smart phone.
Please do not send hard copies of documents through the post.
Change of address: If you are already getting housing benefit and/or council tax reduction and you are moving home within Ealing you do not need to make a new claim. You must report this as a change in your circumstances.