Ealing Council follow the Housing Ombudsman's Complaint Handling Code. The purpose of the code is to enable landlords, such as the council, to review their current complaints procedure and performance in relation to social housing tenants and to identify areas for improvement to ensure complaints are dealt with quickly and efficiently.
Ealing Council carried out a self assessment against the Complaint Handling Code and created a new complaints policy and procedure to help comply with the code. If you would like to make a complaint about a council housing related issue, you can log this via My Account.
If you feel we did not properly resolve your complaitnt, the Housing Ombudsman can help you make a complaint to us. You can contact them:
- via their website
- by telephone: 0300 111 3000
- by email: info@housing-ombudsman.org.uk
- in writing: Housing Ombudsman Service, PO Box 152, Liverpool L33 7W