Complaints
What is a complaint?
Ealing Council defines a complaint as:
"Any expression of dissatisfaction about a council service that requires a response."
Telling us that you are dissatisfied with a service provided by the council, or telling us about a failure in service provision, can help us to stop making the same mistakes again and help us to improve our services.Pages in Complaints
- You are here: What is a complaint?
- How to make a complaint
- Complaints procedure
- What if I'm still not satisfied?
- Are all complaints handled the same way?
- Complaints policy