The role of the sheltered housing officer
A sheltered housing officer (SHO) is available Monday to Friday, 8am–4pm.
The SHO assesses the needs of all new sheltered housing tenants, and this is reviewed every six months (or on request). This ensures that they are signposted to the services they require in order to maintain their independence and quality of life.
A SHO officer will provide support by being your:
- visit you as often or as little as is required/requested
- provide you with information and advice about housing options
- help you set up support and additional care options
- provide assistance with day to day organisation when necessary and possible, for example arranging doctors appointments
- helping hand
- encourage and help organise resident involvement activities/events that are accessible and inclusive, including parties, group trips and games afternoons
- work with your family, carers and external agencies to assess and review any additional needs throughout your tenancy
- help set up resident associations who can liaise directly with the council to help feedback and help with future improvements
- responsible for the day-to-day operations, security and scheme health and safety issues
- monitor and report repairs, cleaning and security issues for communal areas including the garden/grounds
- be fire aware and report any fire safety concerns