The role of the housing support officer
A housing support officer (HSO) is available Monday to Friday, 8am–4pm.
The HSO assesses the needs of all new sheltered housing tenants, and this is reviewed every six months (or on request). This ensures that they are signposted to the services they require in order to maintain their independence and quality of life.
A housing support officer will provide support by being your:
- visit you as often or as little as is required or requested
- provide you with information and advice about housing options
- help you set up support and additional care options
- provide assistance with day to day organisation when necessary and possible, for example arranging doctors appointments
- encourage and help organise resident involvement activities and events that are accessible and inclusive, including parties, group trips and games afternoons
- work with your family, carers and external agencies to assess and review any additional needs throughout your tenancy
- help set up resident associations who can liaise directly with the council to help feedback and help with future improvements
- responsible for the day-to-day operations, security and scheme health and safety issues
- monitor and report repairs, cleaning and security issues for communal areas including the garden and grounds
- be fire aware and report any fire safety concerns