Our certificate ordering system will be closed until Monday 10 November 2025. You can still place orders through the General Register Office website. Thank you for your patience.
The Sheltered Housing Service Standard sets out what you can expect from our housing services in relation to response times and the standard of service you should receive.
Sheltered housing is a type of affordable and supportive social housing for people 55 or older with a disability, or residents aged 60 or over, who want to live independently.