The tenancy management team can help residents understand their tenancy agreements and handle all housing related queries. They will:
- deal with reports of subletting and abandonment
- make regular visits to properties to make sure they are lawfully occupied
- deal with changes to the tenancy, like passing it onto someone else
- add someone to your tenancy
- provide advice on housing options like transfers, swapping homes and Out of London schemes
- manage requests for lodgers, satellite dishes, and pets
If you live in sheltered housing, you will get help from your sheltered housing officer.
Verifying your tenancy
To tackle subletting, housing officers will make regular verification checks.
These will be unannounced visits to your home, and they will ask for photographic ID, proof of address, and household details.
If you suspect a property is abandoned or illegally occupied, report it to Ealing Council's 24-hour fraud hotline on 0800 328 6453 or 020 8825 7594.
During the visit we may ask if anyone in the household is vulnerable. This helps us adjust our service to meet your needs.
The interview should only take a few minutes, and your cooperation is appreciated.
