Report a housing repair

If you are a council tenant and something is broken or not working properly in your home, you can request a repair online. Please read about what we repair before asking us to repair something for you.

Request a non-emergency housing repair

Do not report an emergency repair online, call us instead.

Reporting heating problems

Contact our heating contractor direct to request heating or hot water repairs and arrange for your annual gas servicing inspection. 

Communal areas

Communal areas include stairs and landings, door entry systems, communal lighting, drains, and communal windows.

If you are a council tenant, the following must be reported on My Account:

  • Blocked bin chute or problem in bin chute room
  • Communal lighting 
  • Fly-tipping
  • Grounds maintenance (estate gardens and open areas)
  • Japanese knotweed
  • Trees.

For any other problem in communal areas, council tenants should use this form.

If you are a leaseholder and need to report a communal repair, please use this form.

If the problem is an emergency, please call us.

Call our contact centre on 0800 181744 to get updates on a communal repair.