Non-emergency housing repair
If you are a council tenant and something is broken or not working properly in your home, you can request a non-emergency repair online.
Check what we repair before asking us to repair something for you.
Request a non-emergency housing repair
Emergency housing repair
Repairs outside normal office hours (weekends, bank holidays and evenings between 5pm and 8am) call 0800 181744 or 020 8825 5682.
Do not report an emergency repair online.
Damp and mould
If you need to report damp or mould, you can do so online.
You can also call 0800 181744 or 020 8825 5682
Heating problems
For heating or hot water repairs and to arrange your annual gas servicing inspection, contact our heating contractor directly.
Communal area repair
To report a communal area repair, call our contact centre on 0800 181744 or report it online: