If you are a council tenant and something is broken or not working properly in your home, you can request a repair online. Please read about what we repair before asking us to repair something for you.
Do not report an emergency repair online, call us instead.
Reporting heating problems
Communal areas include stairs and landings, door entry systems, communal lighting, drains, and communal windows.
If you are a council tenant, the following must be reported on My Account:
- Blocked bin chute or problem in bin chute room
- Communal lighting
- Grounds maintenance (estate gardens and open areas)
- Japanese knotweed
For any other problem in communal areas, council tenants should use this form.
If you are a leaseholder and need to report a communal repair, please use this form.
Call our contact centre on 0800 181744 to get updates on a communal repair.