A guide to the work we do and the ways you can help.
Internal communal areas, stairwells and lifts
We sweep and mop lifts daily, all other communal internal areas and stairwells weekly.
We respond to reports of spillages and other mess as soon as possible, with spot cleaning throughout the week to remove hazards.
Our caretakers will also remove cobwebs, wipe down ledges and balustrades, and clean internal glass where accessible.
You can help by keeping the area tidy and free of obstructions.
Communal lighting
During weekly cleaning, we visually check communal lights and replace light bulbs if needed and within reach.
You can help by reporting any lights that are not working or coming on at the right times.
Report a communal lighting problem
Chutes and chute rooms
We will try to clear blocked chutes within 1 working day, regularly checking chute rooms and cleaning mess when needed.
If we cannot clear a chute, we report it to the repairs service.
You can help by placing your rubbish in small bags to avoid blocking chutes and not leaving bags or rubbish on the floor of the chute room or in communal areas.
Use recycling facilities on site where available. If you can't recycle, break down cardboard boxes before putting them in the chutes.
Report a blocked chute or problem in a chute room
Reporting communal repairs
Our staff will tell the repairs team about any repairs or faults to communal areas, lifts and entry phones, as soon as the problem is identified.
You can help by reporting repairs by calling our contact centre on 0800 181744. You can also call to get updates on a communal repair.