Outside normal office hours (weekends, bank holidays and evenings between 5pm and 8am), we only handle emergency repairs.
We treat repairs as emergencies if they are necessary to avoid danger or risk to health, or they could cause serious damage to the property
Heating emergencies are dealt with between 5pm and 11pm and are 'make-safe only', mainly during the winter.
To report out-of-hours emergency repairs call:
- 0800 181744
- 020 8825 5682
We aim to attend any emergency call-out within 4 hours, subject to demand.
Repair work will only be done to make the situation safe, with follow-on works carried out during normal working hours.
If the repair is not a genuine emergency, you will be charged the emergency call-out fee.