Emergency repairs

Outside normal office hours (weekends, bank holidays and evenings between 5pm and 8am) we only handle emergency repairs.

We treat repairs as emergencies if:

  • they are necessary to avoid danger or risk to the health of the occupants
  • they could cause serious damage to the property

Heating emergencies are dealt with between 5pm and 11pm and are a make-safe service, primarily for the winter period.

To report out-of-hours emergency repairs, including lift repairs, call 0800 181744 from a landline or (020) 8825 5682 with a mobile.

Repair work may only be done to make the situation safe. Any follow-on works will be carried out during normal working hours. We will endeavour to attend any emergency call-out within four hours, subject to demand.

If you call us and we find the repair is not a genuine emergency we will charge you the emergency call-out fee.