If you are a council tenant, you can report a problem about the following in My Account:
- blocked bin chute or problem in bin chute room
- communal lighting
- fly-tipping
- grounds maintenance (estate gardens and open areas)
- Japanese knotweed
- trees
Before you start
Do not complete this form if you are a:
- council tenant and want to report something broken or not working in your home
- leaseholder and need to report a communal repair on a housing estate or in your block
- tenant and need to report a communal repair on a housing estate or in your block that is not listed above
- private homeowner and have found Japanese knotweed in your own garden - you are legally responsible for containing its spread
You should only complete this form if:
- you are a tenant
- it is not an emergency (if it is an emergency call us on 020 8574 7385)
- the problem is in a council housing block or estate
- you are a council tenant and find Japanese knotweed in your garden or an alleyway owned by the council or leading to it
If there is a problem with the maintenance of a garden of a council property, belonging to an elderly or disabled tenant, please contact your local housing hub. They may be able to arrange some help, if the tenant qualifies.
You will need
- housing estate name
- housing block name or number
- floor level (for bin chute or communal lighting problems)
- external location (for fly tipping, trees, grounds maintenance and Japanese knotweed).
Uploading supporting documents
We may ask you to upload some documents. For example, photos of the problem.
- accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
- zip files can't be uploaded
- we also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png
- there is a maximum individual file size per document of 50MB
What happens next
- communal lighting - we aim to change the light bulb within one week. If this does not fix the problem, we will pass it onto our lighting contractor to fix
- fly tipping - we aim to remove fly-tipping from our estates within three working days. It may take longer if we need extra staff, equipment or a specialist contractor to carry out the removal
- grounds maintenance - we will ask an inspector to look at this and arrange for any work needed to bring the grounds up to the standards expected
- Japanese knotweed - treated during the peak growth periods between July and September. If it is in your garden, we will contact you to arrange access to inspect it or to treat it
- rubbish chutes - we will ask the caretaker to try and unblock the chute by the next working day; if they cannot do this, we will pass this onto the repairs service
- trees - the council prunes trees for health and safety reasons. There are reasons we do not prune or remove trees. When we need to inspect a tree, we aim to do this within six weeks. We will then arrange to do the work within eight weeks; this may take longer if we have other high priority tree work
Please check My Account for updates.
This form should take approximately five minutes to complete.