If you are a council tenant or leaseholder, you can report a problem in My Account for the following:
- blocked bin chute or problem in bin chute room
- blocked drain or stack
- communal door entry systems
- communal gates or fencing
- communal leaks
- communal lighting
- fly-tipping
- grounds maintenance (estate gardens and open areas)
- Japanese knotweed
- roofing and guttering
- trees
Before you start
Do not complete this form if you are a:
- council tenant and want to report something broken or not working in your home
- private homeowner and have found Japanese knotweed in your own garden, (you are legally responsible for containing its spread)
You should only complete this form if:
- it is not an emergency, (in an emergency call us on 020 8825 5682 or 0800 181744)
- the problem is in a council housing block or estate
- you are a council tenant and find Japanese knotweed in your garden or an alleyway owned by the council or leading to it
If there is a problem with the garden maintenance of a council property belonging to an elderly or disabled tenant, contact your local housing hub. They may be able to arrange some help, if the tenant qualifies.
You will need
- housing estate name
- housing block name or number
- floor level (for bin chute, communal door and entry systems and communal lighting problems)
- external location (for fly tipping, trees, grounds maintenance and Japanese knotweed).
Uploading supporting documents
We may ask you to upload some documents. For example, photos of the problem.
- accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
- zip files can't be uploaded
- we also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png
- there is a maximum individual file size per document of 50MB
What happens next
- Blocked drain or stack: a works order will be issued to our contractor Wates will aim to complete the repair within 28 days, for emergencies, please call 0800 181744
- Communal door entry systems: a works order will be issued to our contractor Alpha Track, who will aim to complete works within 3 days
- Communal doors (where there is no door entry system): a works order will be issued to our contractor Wates, who will aim to complete the repair within 28 days
- Communal gates or fencing: a works order will be issued to our contractor Wates, who will respond within 28 days
- Communal leaks: our contractor Wates will attend within 5 days
- Communal lighting: we aim to change the light bulb within 1 week. If not fixed, it will be passed to our lighting contractor to fix
- Fly tipping: we aim to remove it within 3 working days. It may take longer if extra help is needed.
- Grounds maintenance: an inspector will look at it and arrange for any work needed
- Japanese knotweed: treated during the peak growth periods (July to September). We will contact you to arrange access for inspection or treatment
- Roofing and guttering: a works order will be issued to our contractor Wates, who will respond and aim to complete the repair within 28 days
- Rubbish chutes: the caretaker will try to unblock the chute by the next working day. If not possible, it will be passed to the repairs service
- Trees: inspected within 6 weeks, and work arranged within 8 weeks, if needed. There are reasons we do not prune or remove trees
Please check My Account for updates.