Privacy statement

Ealing Council (the “council”) owns, manages and runs this website.

Information about Ealing’s website

If you are browsing our website you do not need to disclose your personal details.

Personal information we collect

The council does not capture or store any personal information about individuals who access this website (see cookies below) except where you voluntarily choose to give the council your personal details either via email, to make a payment, by using an online form on the website, registering with us, using webchat or by enquiring about any of the council’s services.

If you subscribe to our mailing lists for information, we will ask you to indicate the areas in which you are interested so that we can tailor the information, which we send to you to cover the areas, which we believe you might be interested in.

What we do with personal information

We use this information only for the intended purpose that you have provided it for.

However, the information you provide may be used within other departments of the council to provide a complete service to you.

Your information will be held only for as long as necessary and it will not be passed to any other parties.

In some cases the council may use your information for another purpose if it is under a legal duty to do so.

Ealing Council has a duty to protect the public funds it administers, and accordingly may use the information you have provided for the prevention and detection of fraud. It may also share this information with law enforcement agencies and other bodies responsible for auditing or administering public funds for these purposes.

The council's primary purpose for processing your personal data is in order to provide services to which you are entitled and in order to get in touch with you. 

As part of this function the council will use your information:

  • for the particular purpose(s) specified at the point data is provided by you or by another person on your behalf
  • to communicate and consult with you in order to provide services appropriate to your needs;
  • to monitor and improve performance in relation to those services
  • to assist with the planning of future service provision
  • for all law enforcement, regulation and licensing, criminal prosecutions and court proceedings. We will use all information held by us in order to undertake those functions efficiently and effectively
  • for the prevention and detection of fraud. We may also share your information with other bodies responsible for the auditing or administering of public funds for these purposes
  • for the maintenance and improvement of the services which we deliver, this includes the development and upgrading of the systems which we use to process your information
  • where there are financial transactions relating to some services, such as grants, payments and benefits. We therefore may use your information for all uses relating to situations where you owe money to the council, or where we are paying you money, or you are claiming grants, housing benefit or council tax reduction, your personal information (other than just your name, address, dates of birth etc.) will be kept secure and used only for that range of purposes.

Where Ealing Council discloses personal information this is carried out in accordance with its registration under the Data Protection Act 1998 and Ealing Council's Trust Charter and Fair Processing statement

Ealing Council has implemented technical measures to safeguard your information from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

Use of health data

Ealing Council is a data controller for the purposes of the Data Protection Act. The public health team at Ealing Council also has a legal status allowing the processing of personal confidential data for certain public health purposes. The use of such data will be restricted so that the principles contained in the Data Protection Act 1998 are fully adhered to. The legal basis is section 42(4) of the Statistics and Registration Service Act (2007) as amended by section 287 of the Health and Social Care Act (2012) and regulation 3 of the Health Service (Control of Patient Information) Regulations 2002.

To deliver public health, Ealing Council use available health data sources to get relevant health and social care information. This data can contain person identifiable data such as name, address, age, sex, ethnicity, disease, use of hospital services and/or NHS Number. Some data may not be obviously identifiable. However, it may be possible to deduce individuals’ identities through combinations of information.

Ealing Council will have access to the following data:

  • Primary care mortality database
    • holds mortality data provided at the registration of death, GP details, geographical indexing and coroner details (if relevant)
  • Births and vital statistics
    • data about births includes date of birth, sex, birthweight, address, postcode, place of birth and age of mother
    • vital statistics give aggregated cause of death tables broken down by age, sex and area
  • Hospital episode statistics
    • contains details of inpatient admissions, outpatient appointments and A&E attendances at NHS hospitals in England.

Ealing council's public health service will access health and related information to analyse the health needs and outcomes of the local population and for monitoring trends and patterns of diseases and the associated risk factors.

The public health team is committed to using pseudonymised or anonymised information as much as is practical, and in many cases this will be the default position. Pseudonymisation is a procedure by which the most identifying fields within a data record are replaced by one or more artificial identifiers, or pseudonyms. There can be a single pseudonym for a collection of replaced fields or a pseudonym per replaced field. The purpose is to render the data record less identifying and therefore lower customer or patient objections to its use. Anonymisation is the process of removing identifying particulars or details from something (such as medical test results) for statistical or other purposes.

All information accessed, processed and stored by public health staff will be used to measure the health, mortality or care needs of the population; for planning, evaluating and monitoring health; protecting and improving public health.  It is used to carry out and support:

  • health needs assessments
  • health equity analysis
  • commissioning and delivery of services to promote health and prevent ill health
  • public health surveillance
  • identifying inequalities in the way people access services
  • joint strategic needs assessment
  • health protection and other partnership activities

You have the right to opt out of Ealing Council receiving or holding your personal identifiable information. There are occasions where service providers will have a legal duty to share information, for example for safeguarding or criminal issues. The process for opting out will depend on the specific data and what programme it relates to. For further information, please contact the public health team by email


Cookies enhance your experience using our website and help to personalise the service you receive. They are simple text files that are placed on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. 

Ealing Council will not use cookies to collect personally identifiable information about you. We do not use cookies to access data from your hard drive, to determine your email address, or to view data in cookies created by other websites. Cookies only store information that a web server places in them. They cannot look at other cookies on your hard drive nor can they look at any other information on your computer. We do not use cookies to harvest information from your computer. 

If you wish to restrict or block the cookies which are set by (or any other website) you can do this through your browser settings. The help function within your browser will provide further information. 

There are a number of different browsers and different versions of each browser which all act in different ways. You can visit which gives information on how to delete and control cookies across a wide variety of browsers, including stopping cookies being stored, enabling session cookies and deleting cookies if they have already been stored. You will also find information for managing cookies stored on your computer as well as more general information about cookies. For information on how to manage cookies on the browser of your mobile phone you will find further information in your handset manual. 

Please be aware that restricting cookies may impact on the functionality of the Ealing Council website. 

Information collected automatically to improve our website

Ealing Council collects and stores the following information that is automatically recognised. The:

  • date and time
  • originating IP
  • type of browser
  • operating system used
  • URL of the referring page
  • object requested
  • completion status of the request

Visitors to our website remain anonymous as the council does not seek to link any of the data collected to individuals. The information only allows the council to assess the popularity of the pages on the website, so that continual improvements can be made to the site.

Definition of terms:

  • Browser
    Short for Web browser, a software application used to locate and display Web pages. The two most popular browsers are Microsoft Internet Explorer and Firefox.
  • Cookie
    Cookies are text of information that are stored on your computer by the websites you visited. Cookie information contains an ID tag that will be used to recognize you when you return to the page and personalise your visit. Information supplied by cookies can help analyse the profile of our visitors and help to provide you with a better user experience.
  • IP (Internet Protocol)
    The technical standard by which data is transferred between two devices. All networks connected to the internet speak IP,
  • IP address
    An Internet Protocol address (IP address) is a numerical label assigned to each device (e.g., computer, printer)
  • URL
    Web sites are found by their addresses. Each website has a URL, or Uniform Resource Locator, assigned to it.
  • Web server
    Makes it possible to be able to access content like web pages, or other data from anywhere as long as it is connected to the internet.

Council Advertising Network

The Council Advertising Network is responsible for delivering advertising on the Ealing Council website. Please take a moment to read their privacy policy which includes cookie information and details on how to opt out: Council Advertising Network privacy policy


Please note that this privacy statement does not cover links to other websites.

Notification of changes

As Ealing Council creates new online services this may generate a need to amend this privacy statement. If substantial changes are made, the council will highlight such changes on the home page of the website.

Future developments

If our information changes at any time in the future Ealing Council will post the policy changes on this page.


If you have any queries about the privacy policy please contact :

Corporate information governance manager , IMG, Perceval House, 14/16 Uxbridge Road, Ealing, W5 2HL.
Tel: (020) 8825 5124/5512

If you are not satisfied with our response you may wish to contact the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, CK9 5AF