My Account registration FAQs

Registering for your new account

What information will I need to register for a new account?

It's quick and easy to register. You will need to tell us your name and email address to register for a new account. You will be asked to set up a password as part of the registration process and verify your email address. You will then be asked to fill out a profile page and make some choices about how we may contact you.

Do I need to do anything else to manage my council tax and housing benefits online?

You will need to validate your account:

  1. Log into your new My Account using your email address and password. 
  2. Select 'What service are you looking for?'
  3. Click 'Council Tax' from the drop down list 
  4. Then under 'Request it', select 'View your council tax account'
  5. On the next screen, click on ‘My account details’
  6. You will be prompted to verify your account.
    You will be asked to confirm a few digits from: 
    • your mobile phone number - last 3 digits
    • your bank account details if you pay by direct debit - last 3 digits of account number
    • the online key - reference found on your latest bill (shown on council tax bill, reminder notice -  if you cannot find it contact the My Account support team by telephone 020 8825 7733 – Monday to Friday, 9am to 5pm)
    • your postcode - please include a space (example:  W5 2HL)
  7. Multi-factor authentication (MFA) security
    Each time you want to access your online account, you will receive an email with a unique verification code.
    You must use that code to complete your authentication.
    Please make sure you check your junk folder in your email.
  8. You will then be able to access your online account.
    If you prefer to receive your bills by post, you will need to untick the eBilling option in your account settings or contact us directly.

My Account 

The form is not accepting my name. What should I do?

  • You will need to insert your name exactly as shown on your bill. If you have not received a bill, please contact the council tax team.  

Other transactions

Find out what other transactions you can carry out.

Still have a question?

  • Check the help page.
  • For any other My Account issues, please contact the My Account support team by telephone 020 8825 7733 – Monday to Friday, 9am-5pm.

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