Once you have made a written referral you will receive an immediate automated acknowledgement email from ECIRS. If you do not receive this call ECIRS on 020 8825 8800 without delay.
ECIRS will inform referrers of the outcome of their referral by email once screening has been finalised and a decision has been made. This will happen within 72 hours. If you have not heard back from a social worker in ECIRS within 72 hours, please contact ECIRS@ealing.gov.uk for an update.