Report a missed bin collection

Use this form to report a missed household or business collection. 

Before you start

You need to report a missed collection from 5pm on the day of your scheduled collection and by 1pm on the day after the scheduled collection day.

For household collections, make sure:

  • You put your rubbish and recycling out before 7am, on the right day 
  • You are sure that the collection crew have already visited your road (food waste may be collected at a different time to your rubbish or recycling) 
  • There is no tag on your bin to tell you why it was not collected - check what you can recycle

Check your scheduled collection day

For business collections, make sure:

  • You put your waste out the night before your scheduled collection day
  • It’s put out within your allocated time slot (if you are a sack or cardboard customer in a timed collection zone)
  • You are sure that the collection crew have already visited.

What happens next

We will come back and collect by the end of the next working day. 

This form should take approximately five minutes to complete.

Report a missed bin collection