The voids and disrepairs team makes sure properties meet current standards once a tenant leaves.
They also handle major repairs to avoid any legal action.
Minimal lettable standards:
- property will look clean, tidy and secure
- they will be in good repair, free from damp, mould and infestations
- windows, gullies, grids, fencing, gates, gardens, gutters, downpipes, and roofs will be in good condition
Inside the property:
- no old mail or papers left behind
- a welcome pack with essential items will be provided
- safety checks on electricity and gas will be detailed
- the property will have adequate heating, watertight doors and windows, sound floors and stairs, secure balustrades and handrails, satisfactory plaster work, no bare wires, no leaks
- a gas safety check will be done at the start of your tenancy
- floors will be cleaned, and carpets removed unless in excellent condition
- improvements by previous tenants will be assessed for safety
- disabled adaptation will usually be left in place
Kitchen:
- units and worktops will be clean and in a good condition
- space for appliances will be provided where possible
- electrical sockets will be available
- floor coverings will be washable, and extractor fans fitted, if needed
- damaged floor tiles will be replaced
Boilers and equipment:
- heating contractors will provide instructions on operating equipment
Bathroom:
- fittings will be clean and in a good condition
- toilet seats will be replaced, and toilets cleaned
- broken windows will be replaced
- bathrooms will have essential fittings and at least 2 rows of tiles above basins and baths
- tiling, grouting, and seals will be clean and sound
- floor coverings will be washable
Decorations:
- good decoration will remain, and damaged wallpaper will be stripped
- gloss paintwork will be cleaned
- decoration vouchers may be provided
Special needs:
- help with aids and adaptations or decorating services may be available
Repairs after letting:
- some repairs may be completed after you move in
Quality assurance:
- a signed certificate will confirm that the property meets standards
Customer choice:
- you can move in quickly if minimum safety checks are done
Follow up visits:
- we will visit to make sure you have settled in and address any issues