Repairs to empty council homes

The voids and disrepairs team makes sure properties meet current standards once a tenant leaves. 

They also handle major repairs to avoid any legal action.

Minimal lettable standards:

  • property will look clean, tidy and secure
  • they will be in good repair, free from damp, mould and infestations
  • windows, gullies, grids, fencing, gates, gardens, gutters, downpipes, and roofs will be in good condition

Inside the property:

  • no old mail or papers left behind
  • a welcome pack with essential items will be provided
  • safety checks on electricity and gas will be detailed
  • the property will have adequate heating, watertight doors and windows, sound floors and stairs, secure balustrades and handrails, satisfactory plaster work, no bare wires, no leaks
  • a gas safety check will be done at the start of your tenancy
  • floors will be cleaned, and carpets removed unless in excellent condition
  • improvements by previous tenants will be assessed for safety
  • disabled adaptation will usually be left in place

Kitchen:

  • units and worktops will be clean and in a good condition
  • space for appliances will be provided where possible
  • electrical sockets will be available
  • floor coverings will be washable, and extractor fans fitted, if needed
  • damaged floor tiles will be replaced

Boilers and equipment:

  • heating contractors will provide instructions on operating equipment

Bathroom:

  • fittings will be clean and in a good condition
  • toilet seats will be replaced, and toilets cleaned
  • broken windows will be replaced
  • bathrooms will have essential fittings and at least 2 rows of tiles above basins and baths
  • tiling, grouting, and seals will be clean and sound
  • floor coverings will be washable

Decorations:

  • good decoration will remain, and damaged wallpaper will be stripped
  • gloss paintwork will be cleaned
  • decoration vouchers may be provided

Special needs:

  • help with aids and adaptations or decorating services may be available

Repairs after letting:

  • some repairs may be completed after you move in

Quality assurance:

  • a signed certificate will confirm that the property meets standards

Customer choice:

  • you can move in quickly if minimum safety checks are done

Follow up visits:

  • we will visit to make sure you have settled in and address any issues