Find out about the different ways you can pay your rent charges.
Use My Account to pay your rent and check your balance. The first time you want to check your balance, you will need your rent account reference number. You do not need this every time.
Pay by direct debit
Direct debit is a safe and easy way for you to pay your rent and other charges (eg heating charge). By setting up a direct debit you give us permission to take the money for your rent from your bank account at agreed times. If the amount due changes, then the direct debit changes too. We will inform your bank of any changes before the first new payment is taken. We can also take an agreed amount each month to repay any rent arrears.
Pay by standing order
Your bank will take the correct amount from your account each month and pay it directly to us. Your bank may charge for this service. Whether paying weekly, fortnightly or monthly you must pay the rent in advance. If your rent changes, you will need to tell the bank the new amount to be taken out.
Request to pay by standing order
Pay your rent online
You will need your payment card or bank account details and your rent account reference every time you make a payment. This can be found on your rent statement.
Phone app: allpay
Download it free from the Apple App store and Google Play. It takes debit card payments only and you will need your allpay swipe-card number to register. For more information go to the allpay website or email enquiries@allpay.net
Pay by telephone
Telephone the 24 hour payment line 0300 4560545 (option1) and pay using a credit or debit card.
Pay at a Post Office
Take your swipe card and payment (cash, or debit card) to the cashier. They will credit your payment and give you a receipt.
Pay at any PayPoint outlet
You can pay your rent anywhere you see the PayPoint sign. Find you nearest PayPoint
Pay direct from your Ealing salary
If you work for us, you can arrange for your rent to be taken straight from your monthly salary. Contact your neighbourhood housing officer.
Pay at a bank
To pay using your bank’s website or telephone banking at your own bank, please use these payment details:
Account name: Lloyds Bank HO Collection account
Sort code: 30-00-00
Account number: 02390167
Use your rent account number as the reference.
Missing payment
Get in touch if you have a question about a missing payment on your account. You should have the date and amount of the payment you are querying and method in which the payment was made. You may need to provide a receipt.
Struggling to pay your rent?
Your home is at risk if you do not keep up to date with your payments.
If you are struggling to pay your rent and you are unable to clear the balance in full, it is important you contact us straight away to talk about your options.
Read more about problems paying rent
Collecting rent and arrears from your benefits
We can collect your rent and arrears directly from your Universal Credit. ‘Rent arrears’ is the term we use to describe what you owe us in unpaid rent.
