You can pay your rent in different ways.
My Account
Use My Account to pay your rent and check your balance.
The first time you want to check your balance, you will need your rent account reference number.
By direct debit
Set up a direct debit to automatically pay your rent and other charges from your bank account.
The amount adjusts if your rent changes, and we will tell your bank before the new payment is taken.
By standing order
Arrange with your bank to pay your rent directly to us each month.
You must pay in advance and tell the bank if your rent changes.
Request to pay by standing order
Online payment
Pay your rent online using your payment card or bank account details and your rent account reference number.
Phone app: allpay
Download the allpay app from the Apple App Store or Google Play to make debit card payments.
You will need your allpay swipe card number to register.
Pay by telephone
Telephone the 24 hour payment line 020 8825 8346 (option 1) and pay using a credit or debit card.
You will need your 13 digit rent reference number to make your payment.
At a post office
Use your swipe card to pay with cash or a with debit card. You will get a receipt.
Pay at any PayPoint outlet
Pay your rent at any PayPoint outlet
Using your Ealing salary
If you work for the council, you can arrange to have your rent to be taken straight from your monthly salary. Contact your rent officer.
Missing payment
If you have a question about a missing payment, contact us with the date, amount, and method of the payment. You may need to provide a receipt.
Struggling to pay your rent
Contact us immediately to discuss your options. We can help you set up a repayment plan or give guidance on debt and benefits advice.
Read more about problems paying rent
Collecting rent arrears
We can also collect your rent and arrears directly from your Universal Credit.
