Management fees
The management fee covers a proportion of the council’s gross staffing and office costs of teams whose work directly or indirectly facilitate the delivery of services to homeowners, blocks and estates (eg national insurance, pension, employers liability, training, printing, and postage).
The leasehold proportion of the housing stock is just over 31%, but the proportion of the total cost charged to homeowners varies depending on the proportion of work provided by a team that is either leasehold specific (eg dealing with leaseholder enquiries) or for the benefit of residents (eg supporting resident associations, regulatory compliance).
Each service area in turn, includes the business costs such as human resources, finance, procurement, office accommodation and IT.
All of these costs and the proportions have been reviewed and the following areas are included in your management fee.
Home ownership services
- homeowner enquiries
- maintenance of homeowner accounts
- statutory consultation
- calculation of service charges
- calculation of major works
- alteration requests
- lease extensions
- ground rent
- enforcement of covenants
Senior and executive management
- strategic direction and management
- head of service, director and executive director
Tenancy management
- general block or estate related matters
- block wide information and notices
Resident involvement
- resident associations and support
- resident scrutiny panels
- housing forum
- community involvement projects
Asset management
- major works programme planning
- stock surveys and data management
Housing policy and strategy
- formal complaints and freedom of information
- compliance and data protection
- service reviews and improvement projects
Ombudsman subscription
- obligatory fee