Management fees
Your management fee covers council staff and office costs for teams that deliver services to homeowners, blocks and estates. This includes business costs including human resources, finance, procurement, office accommodation and IT.
The percentage of leasehold properties is around 31%.
The costs charged to homeowners is based on:
- work done specifically for leaseholders (such as handling their questions)
- work that benefits all residents (like supporting resident groups and following regulations)
We have checked all these costs and how they are divided, and they are all part of your management fee.
Home ownership services
- homeowner enquiries
- maintenance of homeowner accounts
- statutory consultation
- calculation of service charges
- calculation of major works
- alteration requests
- lease extensions
- ground rent
- enforcement of covenants
Senior and executive management
- strategic direction and management
- head of service, director and executive director
Tenancy management
- general block or estate related matters
- block wide information and notices
Resident involvement
- resident associations and support
- resident scrutiny panels
- housing forum
- community involvement projects
Asset management
- major works programme planning
- stock surveys and data management
- repairs and maintenance
- contract management
Building safety
- safety inspections
- compliance monitoring and certification
Housing policy and strategy
- formal complaints and freedom of information
- compliance and data protection
- service reviews and improvement projects
Ombudsman subscription
- obligatory fee