Leaseholders - Ask a question or give feedback

Submit a query

For homeowners, managing agents or legal representatives who want to raise a query with home ownership services.

Before you start

Do not complete this form if you are reporting a current repair issue, requesting documents or a service. 

You will need

  • Your service charge account number 
  • Property address
  • Any supporting documentation.

Uploading supporting documents

We may ask you to upload some documents. 

  • Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt) 
  • Zip files can't be uploaded 
  • We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png  
  • There is a maximum individual file size per document of 50MB. 

What happens next

We will look into your query and reply within 10 working days. We will let you know if we cannot give a full response within 10 working days. 

This form should take approximately five minutes to complete.

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