We will provide additional services to residents who need them
We will contact all vulnerable residents over 75 to ask whether they have specific refuse collection needs and assist where needed
You can request a review by estate services management about the need for a deep clean in your block. You will be advised of the decision and of the date if successful. You will be invited to a post inspection
We will steam clean lifts twice a year. We will publicise this by displaying notices in the main entrance advising of this on the day of cleansing
Signs/communication
We will keep you informed about the work we conduct in your neighbourhood
We will publicise cleaning schedules for each estate on notice boards or within blocks
A member of estate services will attempt to make contact with new tenants and leaseholders within two weeks of moving in. We will do this either by door knocking or by a leaflet drop
We will work with the council's recycling team to identify and develop opportunities for improved recycling on our estates
We will provide details of the recycling performance for each estate on a monthly basis and publicise on estate notice boards
We will publicise details of how to contact estate services
We will ensure that all signs are kept clean and graffiti free
Scrutiny
We will work in partnership with residents to monitor the performance of the cleaning and caretaking service
We will empower a resident scrutiny panel to complete estate surveys per quarter to assess standards