Estate services - service standards

Cleaning and caretaking

Cleaning and caretaking local standards

  • Service heads will attend quarterly resident scrutiny panels to discuss performance against the agreed local standards
  • We will aim for an 80% pass against standards
  • We will check communal areas for personal items being stored there and will remove where identified
  • We will conduct random spot checks of estates in conjunction with residents

Cleaner neighbourhood

  • We will keep your neighbourhood clean and tidy
  • We will remove reported instances of dog fouling from internal communal areas, play areas and block entrances within 24 hours of it being reported (Monday–Friday)
  • We will remove 90% of all graffiti within 24 hours of it being reported
  • Nuisance vehicles will be removed within 15 days once warning notices have expired. We will keep you updated on the progress of reported nuisance vehicles
  • We will check for faulty lights on the day of cleansing and replace faulty bulbs and report faulty fittings as a repair
  • We will replace light bulbs within 48 hours of it being reported or within 24 hours if there is a danger to the public, where readily accessible (Monday–Friday)
  • The street cleaning team will litter pick once a week. This will be supplemented by at least one additional litter pick by estate services
  • Chutes will be steam cleaned and bin areas jet washed twice a year and notices will be displayed in the entrance hall advising of this
  • In blocks with lifts we will spot mop lifts and ground floor lobbies (Monday–Saturday)

Estate inspections

We want to work with local people to find out what can be done to improve the quality of their estates and environment. We believe that by asking residents for their opinions, and involving them in developing plans for their local areas, we can help make them better places to live.

One of the ways we do this is through estate inspections to identify the environmental issues that are causing particular concerns to local people. We would be pleased if you could join us at the walkabouts as your input will be valuable to us. Please view our estate inspections programme for upcoming inspections.