Estate services - service standards

Additional services

  • We will provide additional services to residents who need them
  • We will contact all vulnerable residents over 75 to ask whether they have specific refuse collection needs and assist where needed
  • You can request a review by estate services management about the need for a deep clean in your block. You will be advised of the decision and of the date if successful. You will be invited to a post inspection
  • We will steam clean lifts twice a year. We will publicise this by displaying notices in the main entrance advising of this on the day of cleansing 

Signs/communication

  • We will keep you informed about the work we conduct in your neighbourhood
  • We will publicise cleaning schedules for each estate on notice boards or within blocks
  • A member of estate services will attempt to make contact with new tenants and leaseholders within two weeks of moving in. We will do this either by door knocking or by a leaflet drop
  • We will work with the council's recycling team to identify and develop opportunities for improved recycling on our estates
  • We will provide details of the recycling performance for each estate on a monthly basis and publicise on estate notice boards
  • We will publicise details of how to contact estate services
  • We will ensure that all signs are kept clean and graffiti free

Scrutiny

  • We will work in partnership with residents to monitor the performance of the cleaning and caretaking service
  • We will empower a resident scrutiny panel to complete estate surveys per quarter to assess standards
  • We will aim to increase satisfaction rates to 80%