The rents team is responsible for managing your rent accounts. We can help with enquiries about:
- making your rent payments
- rent arrears
- claiming housing benefit and other benefits
- help with general debt problems
- setting up Direct Debits and Standing Orders
- rent refunds
To make a rent payment call (020) 8825 9534. For general enquiries call (020) 8825 8822 or 8833.
Housing officers in your local reception offices can also help you.
Find out how you can get involved with rent issues that affect you through the Rent Focus Group.
Keeping in touch
If you have a mobile phone or SMS enabled home phone and use it to contact the council then you may see some changes to the way we contact you.
In the coming months we will be introducing a texting/SMS service that we may use to contact you to let you know about your rent or service charge account, confirm appointments with you, or carry out simple surveys.
This is designed to help to keep you informed in a convenient way, and will help us deliver services more efficiently.